Customer Services

IBM gives out-of-office patent to public IBM has been granted a patent for its out-of-office email system but has promised that it won’t enforce it. The…

Five things Alibaba, Amazon, eBay and JD.com told us about the importance of marketplaces this week   Amazon, Alibaba and eBay all had their latest…

Government sets out post-Brexit digital strategy The government has launched its plan to keep the UK at the forefront of the digital revolution in the…

How changing customer behaviour is affecting shopping habits Consumers are changing their cross-channel shopping habits, and savvy retailers need to adapt to meet their demands,…

Firms face £17m fine if they fail to protect against hackers Firms could face fines of up to £17m or 4% of global turnover if…

79% increase in mobile revenue as online retailers log 33% increase in December sales   Mobile revenues for retailers in the UK went up by…

Decline of in-store sales show need for adoption of mobile technology, experts warn High street spending in the run-up to Christmas saw sales increase at…

BT landline-only customers set to get £5 off monthly bills Customers who only buy landline services from BT are set to get at least £5…

Retailers benefit from online growth – and lose out from declining store footfall In today’s Internet Retailing newsletter, we’re reporting as retailers continue to update…

Is Halloween becoming more popular than Christmas? In this country, more people search for Halloween in October than for Christmas in December. Researchers also suggest…