Customer Services

Brace for impact: mobile devices account for a third of online Christmas orders Mobile shopping accounted for almost a third (28%) of 2016 online holiday…

More than half of ecommerce searches now made on mobile – the top item looked for? Washing machines Performance marketing technology company Criteo has published…

Feeling the Brexit effect as international online orders rise? Are you feeling it? The Brexit effect has helped to lift online sales in the UK,…

Dyson to make electric cars from 2020 Sir James Dyson accused the mainstream car industry of polluting the world with diesel emissions. Dyson, the engineering…

BT tops broadband and pay-TV complaints again   BT attracted a high level of complaints despite promising users “faster wi-fi connections” than rivals BT has…

UK data protection laws to be overhauled Britons could obtain more control over what happens to personal information under proposals outlined by the government. Citizens…

One in three UK retailers donít have a mobile app as responsive web eats into the app market A third (32%) of the UK’s top…

Leading by example? Four ways Amazon stood out in 2016 What were Amazon’s key strategic milestones in 2016? Here are four points that struck us…

What does your smartphone know about you?   Apple’s new Face ID feature, which will let people unlock the forthcoming iPhone X by simply looking…

UK shoppers set to spend £27bn via mobile devices in 2017 UK shoppers will spend £67bn online in 2017, of which £27bn will be via…