Google faces record fine over data snooping
Google has agreed to pay £14.4 million ($22.5 million) to the US Federal Trade Commission after monitoring web surfers using Apple’s Safari browser who had…
We are all geeks now
The news that the Knight Capital Group has lost £283 million ($440 million) in just a few hours on Wednesday due to malfunctioning computer trading…
The best way to complain
Nowadays 76% of people are likely to complain about poor service- so what is the best way to do it?The Institute of Customer Service asks…
Multi screen approach required for online marketing
The multi device revolution is here and online marketers must ensure they understand consumer behaviour if they are to achieve sales and profits.The days of…
Inexperienced Indian tech operative’s blunder led to RBS banking meltdown
A serious error committed by an “inexperienced operative” caused the IT meltdown which crippled the RBS banks last week, a source familiar with the matter…
Nat West computer glitch- a disaster waiting to happen
The STILL ongoing computer “glitch” was an attempt by the RBS bank to save money by sacking skilled UK staff and offshoring to fewer, cheaper,…
Royal Bank of Scotland customers still suffering after Wednesday’s computer breakdown.
Up to 12 million Royal Bank of Scotland, Natwest and Ulster bank customers were left unable to withdraw cash, pay bills or move money yesterday…